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WARRANTY

Warranty


The buyer understands that lipo batteries can easily be damaged by misuse. Our warranty for Lipo packs is as follows. All our Lipo packs are warranteed against defects in materials and workmanship. This warranty excludes packs that have physical damage, have been tampered with, disassembled, overcharged, overdischarged, charged at a higher amp rate than specified, shorted out by the user, or not stored at the proper voltage level (3.75-3.8 volts per cell) before and after use. The strict limitation of this warranty is to replace the defective pack with another pack of equal or better quality/performance. Pro-Match Racing will make the final determination that a genuine defect exists, or if the defect was caused by misuse or abuse. No other warranties are expressed or implied. The buyer understands the potential dangers of Lipo batteries, accepts all resposnibility, and holds harmless Pro-Match Racing LLC for any consequential or incidental damages, and/or injuries resulting from the use of these battery packs. If you feel that a pack is defective under the terms of our warranty you will need to email us the following information:

1. A copy of the online transaction #. If sold through a hobby shop please return the pack to them for replacement.
2. A description of the problem.
3. A picture of the defective pack showing the problem.

Please e-mail us this information and we will contact you via email with our decision on a warranty replacement.

All Pro-Match Racing lipo packs are covered against manufacturing defects for a period of 1 year from date of sale. The first 6 months are free replacement and then replacement will be 50% off the current web price up to 1 year. Warranty is non-transferable. Proof of sale is required. All shipping charges are the responsibility of the buyer after 30 days from date of sale.



Email Support


Please understand that at certain times we are very busy here and although we try to answer every e-mail daily, in rare circumstances it may take longer for a reply. Please check our FAQ pages first. If you have a specific question not answered there please email us at:

support@promatchracing.com


High quality

We provide the highest quality Lipo packs at prices that can't be beat. Don't be fooled by lower prices and high shipping.

Fast Delivery

We process orders fast! Over 95% of orders placed are shipped within 24 hours! Many orders ship the same day! Since we use USPS Priority Mail most orders are delivered in four working days

Email support

Our preferred method of answering most questions is through email. We endeavor to answer emails within 24 hours. We realize that some questions require a live person so in that event feel free to contact the number below.

30 Day Returns

30 day satisfaction guarantee return policy* NO RMA#S, NO RESTOCKING FEES, NO HASSLES!
1 year warranty on all of our Lipo packs. Please read our warranty page for details.


©Pro-Match Racing 1999 - , All Right Reserved

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